Working documentation, in your vertical's terms
DirectToEmployees documentation
The Hub is one platform. Its workflows and terminology adapt to the organization running it: on DirectToEmployees, the audience that reaches everyone is called All Employees and the people you reach are employees. The pages below are the how, written in that vocabulary; the shared topics further down are identical for every vertical.
Deciding whether the Hub fits a company? That case is made at directtoemployees.com, not here.
DirectToEmployees topics
01Get your employees receivingStart with the email addresses you already have. Connecting on Blasts is each employee's own choice.02Organize by assignmentYour company knows who works where. Build audiences for the site, shift, crew or department a workday change affects.03Give site and department leads the right accessLet a site or department lead send to their own audiences while HR and leadership keep the company-wide sends.04Send a workday noticeTell the people a workday change affects, before they leave for work.05Handle employee repliesReplies land in one shared inbox, and the right person on your team can pick each one up.06Plan recurring notes in advanceWrite a quarter of Monday safety reminders or weekly notes once and let them go out on schedule.07Welcome new team membersA sequence that starts when someone at your company adds a person to the New Team Members audience.08Plan around a planned site shutdownAdvance notice, reporting instructions, reminders and the next instruction, built around one date.09Where the Hub fits beside your HRISYour employer systems keep employment state. The Hub carries the notice.10Email first, Blasts when an employee choosesEmployees receive by email from your company's own address; delivery moves to Blasts when they connect with the same address.11Keep employee data out of the notice channelImport only what this channel needs, and never use it for pay, health, leave or performance information.12Set up DirectToEmployees for your companyGet your company profile, ownership mailbox, sending address and defaults ready in a few minutes.
Shared Hub topics
These work the same way on DirectToEmployees as on every other vertical, so they live once, in the platform documentation.
13What the Hub isOne engine behind every Blasts vertical: consent-first connections, audiences people choose, sends, conversations and campaigns.14Campaigns: three ways to send over timeContent Series on the calendar, Journeys relative to each person, Event Campaigns around one date.15Every way people can connectEnrollment code, QR code, printed kit, connect links, invitations, CSV, and a webhook.16Understand credits, refills and Hub ProPrepaid credits from BlastCredits that never expire, a separate email balance, and Hub Pro at $500 in purchases.17Security, ownership, and leavingThe organization owns everything. Leaving takes one confirmation and emails a complete export.18External content and FlowAutomated producers file content through signed ingest; a human reviews it and explicitly publishes.19Manage delivery problems and reconnectionSee why a send did not reach someone, and what, if anything, to do about it.
Ready to work in your Hub?
Sign in at directtoemployees.com or right here. Inside your Hub, Help shows these same articles next to the screen each one describes.