What this helps you do
A Content Series is a set of different prewritten messages that go out on a schedule you choose: daily, weekdays, weekly, or on specific dates. You write each message ahead of time and the Hub delivers them in order. Someone added to the audience midway gets the current message, never the backlog.
When to use it
Use it for a cadence your company already keeps: a Monday safety reminder for a site, a weekly note from leadership, the run-up to a training date.
How to do it
- Open Campaigns and choose New Content Series.
- Pick the audience, such as North Yard for a site's safety reminders or All Employees for a weekly note.
- Set the schedule and time, for example every Monday at 6:30 a.m. before the first shift at that site.
- Paste or type the messages, one per line, or pin a message to an exact date.
- Review the calendar and Activate. Pause, resume or add messages anytime.
Example
The North Yard safety lead writes twelve Monday reminders: lockout procedure, forklift lanes, heat protocol and so on. They go out each Monday before the first shift for a quarter, and someone added to North Yard in week six gets that week's reminder, not the six before it.
Good to know
- Each message is different and written in advance. Sent messages are permanent history; edits only affect messages not yet sent.
- A paused series skips the dates it missed rather than catching up.
- A Content Series does not ask for a passkey confirmation, even to All Employees.
- Content Series is included from the start. Journeys and Event Campaigns are Hub Pro.