What this helps you do
Conversations are your one-to-one messages with an individual, both replies you receive and messages you start. Replies arrive on two rails, Blasts and email, and land in the same inbox. Your team sees who is replying to whom right now, can assign a thread to a colleague, and keeps private staff notes on each person. Everything with one person stays together in a single thread you can find again by searching their name, email or a word from the message.
When to use it
Use it when a notice raises a question only one person has: whether a delayed start applies to them, a gate that is still locked, a concern about a site after a safety instruction.
How to do it
- Open Conversations.
- Read replies as they arrive, or click New conversation to message anyone connected.
- Reply in the thread; the Hub answers on the rail the person uses, Blasts or email.
- Assign a thread to a teammate when someone else should take it.
- Open the person's page for their history, RSVPs, household, and staff notes that are never shown to the person.
- Search by name, email, or message text to find any thread.
Example
After the Eastgate closure notice, an employee replies asking whether the south lot is open. It appears in Conversations. The operations lead who sent the notice assigns the thread to the Eastgate site lead, who answers in the same thread.
Good to know
- Replies can be turned off per Blast; a reply to such a Blast is marked so you know the context.
- A Site or Department Lead only sees replies from the audiences they are granted.
- An employee who replies STOP receives nothing until they reply START, and is removed from every audience, including the ones you assigned. START does not put them back; add them to their audiences again.
- Receiving is free for employees; a reply they send on Blasts uses their own Blasts credits, never the company's.
- This is a one-to-one inbox for replies to your notices, not a team chat tool, and not a place for requests or approvals your company runs in another system. Staff notes are private to your team: never record pay, health, leave, performance, discipline, background or immigration information there.