What this helps you do
You can invite staff and volunteers onto the team and give each one the right level of access, so they help without over-reaching. Each person signs in as themselves, so you always know who sent what. Dangerous actions, such as sending to everyone, changing roles, or leaving the Hub, ask for a fresh step-up confirmation with a passkey or an approval on the person's phone.
- Owner: everything, including billing, the Blasts account connection, and leaving the Hub.
- Admin: every audience, team management and integrations; no billing or account connection.
- Leader: sends to, and reads replies from, only the audiences you grant.
- Viewer: read-only reports and history.
When to use it
Use roles as soon as more than one person sends: when a site supervisor should run their own shift notices, when HR should own benefits deadlines, training reminders and policy updates, or when an executive wants to read along without sending.
How to do it
- Open Team.
- Invite a person by email and pick a role; they sign in with an email code or through the Blasts app.
- For a Leader, choose which audiences they can send to and which replies they can read.
- Review Access requests: people connected as members who asked for Hub access after signing in through Blasts. Nobody gets in unless you approve, and you pick the role first.
- In Settings, decide whether a leader's Blasts need an administrator's approval before they go out.
- Add a passkey on Home so step-up confirmations use Face ID, Touch ID or your device PIN.
Example
The owner invites the warehouse supervisor as a Leader limited to the warehouse and night-shift audiences, the HR partner as an Admin, and the chief of staff as a Viewer. The supervisor handles dock closures and coverage requests on his own; HR runs benefits and training messages and manages the team; only owners and admins can send to All Employees or to Emergency, and each of those asks for a passkey.
Good to know
- Sending to All Employees or to the Emergency audience, changing roles and removing users all require a fresh step-up confirmation.
- A Leader only sees replies from the audiences they are granted, so a site supervisor never reads HR conversations.
- The audit trail on Home records who sent, approved, invited or changed what.
- These roles govern who may send and who may read replies in the Hub. They are not employment records, and the Hub is not an HRIS: nothing here changes a manager's access in your other systems.