What this helps you do
Sending a Blast delivers your message to the phones and computers of everyone in the audience you pick, and by email to the employees who chose email. You can send now, schedule for later, or repeat weekly. The composer supports formatting, links and images, up to three attached files (a policy PDF, a site map), a YES / NO reply the Hub counts, and Send a test to me so you see exactly what employees will receive.
When to use it
Use it for the messages that cannot wait for an inbox: a site closure or a weather call, a shift that needs coverage, a badge or building-access change, an urgent operations instruction, a safety notice, a meeting that has moved room or moved online, a benefits window closing Friday, a training reminder, a policy taking effect, an all-hands starting in an hour, or a system outage employees will otherwise phone the help desk about.
How to do it
- Open Send, or start from one of the starter templates your Hub seeds for site closures, shift coverage, deadlines and all-hands.
- Pick an audience: All Employees, a site, a shift, a department, or Emergency.
- Type the message. Attach the policy PDF or a map if it helps (up to three files, 5 MB each).
- If you need an answer, ask for a YES / NO reply and the Hub counts the answers; for a coverage request, YES is the volunteer.
- Read the Delivery panel: one Blasts credit per person on Blasts, one email credit per email.
- Click Send a test to me, then choose Send now, Schedule for later, or Repeat weekly.
- If you are sending to All Employees or to Emergency, confirm with your passkey or on your phone when asked.
Example
A power outage takes down the east plant at 5:40 a.m. The operations lead picks East Plant, tells the early shift not to come in and to watch for the all-clear, and clicks Send now. Delivered and read counts show within minutes who has opened it, so the supervisor's phone calls only go to the people who have not.
Good to know
- An immediate send is held for about a minute so you can cancel it from Sent & Scheduled; nothing is charged for a cancelled Blast.
- Delivered and read counts come from confirmed actions in the Blasts app, not from tracking pixels. A read count is not an acknowledgement: if you need people to confirm, ask for a YES / NO reply, which the Hub counts.
- If a Leader's Blasts require approval (Settings), their send waits under Sent & Scheduled until an administrator approves it.
- Recurring Blasts, such as a Friday safety reminder, are managed under Sent & Scheduled: pause, resume or delete them there.
- The Hub suggests the hour your Blasts are read most, based on the last 60 days.