What this helps you do
Setup gets your company ready to send: your profile and branding, your timezone and interface language, the company-controlled Blasts account, your email sending address and the defaults a new company Hub starts with. Setting up a Hub is free. Sending uses prepaid credits, which can come from any legitimate source, and Hub Pro (Journeys and Event Campaigns) unlocks at $500 in cumulative Blast Credit purchases.
When to use it
Do this once when you first start, and revisit it if your website, timezone or domain changes.
How to do it
- Sign in at /hub/signin/ with an email code, a passkey, or Sign in with Blasts, then open Settings.
- Enter your company name and website so your logo and colors can be captured automatically.
- Set your timezone so a 6:30 a.m. site reminder goes out at 6:30 a.m. where your people are.
- Confirm the company-controlled Blasts account: a mailbox on your own domain, not a personal address, which is the root of ownership and recovery. Publish the DNS record Settings shows you to verify the domain, and leave it published.
- Check Email sending. Every new Hub starts with 50 email credits, and the weekly digest defaults to Monday 09:00.
- Leader approval starts off. Decide whether a Site or Department Lead's Blasts should need an administrator's approval, and whether connection requests are auto-accepted.
Example
An operations manager enters the company name and website, sets the headquarters timezone, verifies the domain, leaves approval off so site leads can send a closure the moment they know, and turns on auto-accept for the first weeks.
Good to know
- The Blasts account belongs to the company, not to one person, so it keeps working as people come and go.
- Verifying your domain is about ownership and recovery of the company's Blasts account. It is not how employees are added here.
- The employees portal in Settings has nothing for employees to do yet.
- Add a passkey on Home so the confirmation for an All Employees send uses Face ID, Touch ID or your device PIN.