Working documentation, in your vertical's terms
DirectToAttendees documentation
The Hub is one platform. Its workflows and terminology adapt to the organization running it: on DirectToAttendees, the audience that reaches everyone is called All Attendees and the people you reach are attendees. The pages below are the how, written in that vocabulary; the shared topics further down are identical for every vertical.
Deciding whether the Hub fits a event? That case is made at directtoattendees.com, not here.
DirectToAttendees topics
01Get attendees connectedPut the connection at registration, and it lasts the whole event journey and the next edition too.02Organize attendees by day, track, and roleSend each update to the attendees it affects instead of everyone every time.03Give your event team the right accessVolunteer leads, track chairs and the operations desk each reach their own people; the everyone sends stay with you.04Send a day-of changeGet a gate change, a weather hold or a delay onto every attendee's phone while they can still act on it.05Hear back from attendeesReplies become one-to-one threads your information desk can actually work through.06Plan the run-up in advanceWrite the know-before-you-go run once and let each piece go out on its day.07Follow up on every registration automaticallyA sequence that starts the day each attendee connects, so a February registrant and a June one both get the full welcome.08Run the countdown to event dayBuild the before, day-of, and after messages around one date, once.09Where the Hub fits beside your ticketing platformYour ticketing platform keeps the sale and the ticket. The Hub adds the channel that carries everything after it.
Shared Hub topics
These work the same way on DirectToAttendees as on every other vertical, so they live once, in the platform documentation.
10What the Hub isOne engine behind every Blasts vertical: consent-first connections, audiences people choose, sends, conversations and campaigns.11Blasts and email, side by sidePeople who prefer email still hear everything, from your organization's own address.12Campaigns: three ways to send over timeContent Series on the calendar, Journeys relative to each person, Event Campaigns around one date.13Every way people can connectEnrollment code, QR code, printed kit, connect links, invitations, CSV, and a webhook.14Understand credits, refills and Hub ProPrepaid credits from BlastCredits that never expire, a separate email balance, and Hub Pro at $500 in purchases.15Security, ownership, and leavingThe organization owns everything. Leaving takes one confirmation and emails a complete export.16External content and FlowAutomated producers file content through signed ingest; a human reviews it and explicitly publishes.17Manage delivery problems and reconnectionSee why a send did not reach someone, and what, if anything, to do about it.
Ready to work in your Hub?
Sign in at directtoattendees.com or right here. Inside your Hub, Help shows these same articles next to the screen each one describes.