Working documentation, in your vertical's terms
DealerBlasts documentation
The Hub is one platform. Its workflows and terminology adapt to the organization running it: on DealerBlasts, the audience that reaches everyone is called All Customers and the people you reach are customers. The pages below are the how, written in that vocabulary; the shared topics further down are identical for every vertical.
Deciding whether the Hub fits a dealership? That case is made at dealerblasts.com, not here.
DealerBlasts topics
01Turn shoppers and owners into a direct audienceStart each customer with an email address on the paperwork they are already holding, and let the Hub move them to Blasts when they connect.02Sales, service and parts, one customerSend the arrival to the people waiting for one, the ready note to the person whose work is in, and the season note to every owner who asked.03Send the arrival, the season note or this week's closureGet what a shopper or an owner is glad to hear to the customers it is relevant to in minutes, from the department that knows.04The ready note, the part that is in, and the reply that comes backOne-to-one messages live in one inbox, and the counter that knows picks each one up.05Give sales, service and parts the right accessLet each department reach its own customers while the owner keeps the All Customers sends and billing.06Plan the season's owner notes in advanceWrite the season once and let each note go out on its date, to the interest it belongs to.07Welcome each new owner, and let them chooseGive every new owner the same three-week welcome, timed from the day you add them, ending with the choice in their hands.08Run the build-up to a clinic, a demo day or an open houseBuild the save-the-date, the details, the last call, the day before, the day itself and the thank-you around one date, once.09Where the Hub fits beside your dealer management systemYour dealer management system keeps the work order and the deal, your parts system keeps the order, your scheduler keeps the slot. The Hub adds the channel, and four generic doors connect the two.10Set up DealerBlasts for your dealershipGet your profile, timezone, sending address and the customer preferences page ready before the first counter card goes out.
Shared Hub topics
These work the same way on DealerBlasts as on every other vertical, so they live once, in the platform documentation.
11What the Hub isOne engine behind every Blasts vertical: consent-first connections, audiences people choose, sends, conversations and campaigns.12Blasts and email, side by sidePeople who prefer email still hear everything, from your organization's own address.13Campaigns: three ways to send over timeContent Series on the calendar, Journeys relative to each person, Event Campaigns around one date.14Every way people can connectEnrollment code, QR code, printed kit, connect links, invitations, CSV, and a webhook.15Understand credits, refills and Hub ProPrepaid credits from BlastCredits that never expire, a separate email balance, and Hub Pro at $500 in purchases.16Security, ownership, and leavingThe organization owns everything. Leaving takes one confirmation and emails a complete export.17External content and FlowAutomated producers file content through signed ingest; a human reviews it and explicitly publishes.18Manage delivery problems and reconnectionSee why a send did not reach someone, and what, if anything, to do about it.
Ready to work in your Hub?
Sign in at dealerblasts.com or right here. Inside your Hub, Help shows these same articles next to the screen each one describes.