What this helps you do
Setup gets your dealership ready to send: your profile and branding, your timezone and interface language, the dealership-controlled Blasts account, your email sending address, and the preferences page where customers choose what they hear about. A new dealership sets all of this up through onboarding; credits bought on BlastCredits and tied to your dealership fund sending and count toward Hub Pro.
When to use it
Do this once before you invite anyone, and revisit it if the group adds a store, your website changes, or the person who holds the account changes.
How to do it
- Sign in at /hub/signin/ with an email code, a passkey, or Sign in with Blasts, then open Settings.
- Enter your dealership name and website so your logo and colors can be captured automatically.
- Set your timezone and country so a six-in-the-morning closure note actually goes out at six where your customers are.
- Choose your interface language. Customers choose their own language on their preferences page.
- Confirm the dealership-controlled Blasts account: a mailbox on your own domain (not a manager's personal address), which is the root of ownership and recovery. Publish the DNS TXT record Settings shows you to verify the domain, and leave it published.
- Check Email sending: the Hub provisions a sending address for you. The weekly digest for customers who are still on email goes out on Thursday at 9 a.m. local for a new dealership; change the day and hour there. Every new Hub starts with 50 email credits.
- Copy the customer preferences link into your service confirmation and onto the counter card and the delivery paperwork; that is where each customer chooses which interests they hear about, and where someone still on email can pick a weekly digest instead of every message.
- Decide on auto-accept. Off, each customer who enters your code is a request you accept on Customers; on, they are connected the moment they join. A manager's Blasts go out without an administrator's approval for a new dealership; turn approval on in Settings if you want a review first.
Example
Before the first counter card goes out the dealer principal enters the dealership name and website, and the Hub pulls the logo and colors so every Blast looks like a note from the store. She sets the timezone, verifies the domain, leaves approval off so the parts manager can send the season note the morning the shelf is stocked, and puts the preferences link on the delivery paperwork so every new owner picks their interests on the day they take delivery.
Good to know
- The Blasts account belongs to the dealership, not to one person, so it keeps working when a manager moves on.
- Add a passkey on Home so step-up confirmations for All Customers sends use Face ID, Touch ID or your device PIN.
- In a group, each store runs its own Hub or shares one with an audience per store; the Team screen limits a manager to their own audiences either way.
- You can change the interface language anytime; only the Hub chrome changes, never what customers wrote or chose.
- Setting the Hub up changes nothing in your dealer management system, your parts system, your scheduler or your CRM. Keep running work orders, parts, appointments and deals where you run them now.