Working documentation, in your vertical's terms
DirectToMembers documentation
The Hub is one platform. Its workflows and terminology adapt to the organization running it: on DirectToMembers, the audience that reaches everyone is called All Members and the people you reach are members. The pages below are the how, written in that vocabulary; the shared topics further down are identical for every vertical.
Deciding whether the Hub fits a organization? That case is made at directtomembers.com, not here.
DirectToMembers topics
01Get your members receivingStart with the member email addresses you already have. Connecting on Blasts is each member's own choice.02Organize by your organization's partsA member belongs to the whole organization and has their own parts of it. Build an audience for each part you send to.03Give chairs, officers and program leads the right accessThe person who runs a part of the organization reaches that part. When they hand over, the part stays.04Send to the whole membership or to one part of itWhat every member needs to know, what a part is doing, what's open to members, and where they can take part.05Answer members one to oneReplies land in one shared inbox, and the chair, officer or staff member who should answer picks each one up.06Plan the member briefing in advanceWrite a quarter of monthly briefings or chapter roundups once and let them go out on schedule.07Welcome new membersA sequence that starts when someone at your organization adds a person to the New Members audience.08Plan the messages around the annual member meetingWhat it covers, the agenda, the joining details and where to find what was decided, built around one date.09Governance information, and what the Hub is notCarry information about a meeting, a nomination window or a decision, with a link to where the process runs.10Where the Hub fits beside your membership systemYour membership system keeps the roll. The Hub carries communication through the audiences you maintain.11Email first, Blasts when a member choosesMembers receive by email from your organization's own address; delivery moves to Blasts when they connect with the same address.12A communication channel, not a membership recordImport only what communication needs, and keep membership, dues and eligibility in your membership system.13Set up DirectToMembers for your organizationGet your organization's profile, ownership mailbox, sending address and defaults ready in a few minutes.
Shared Hub topics
These work the same way on DirectToMembers as on every other vertical, so they live once, in the platform documentation.
14What the Hub isOne engine behind every Blasts vertical: consent-first connections, audiences people choose, sends, conversations and campaigns.15Campaigns: three ways to send over timeContent Series on the calendar, Journeys relative to each person, Event Campaigns around one date.16Every way people can connectEnrollment code, QR code, printed kit, connect links, invitations, CSV, and a webhook.17Understand credits, refills and Hub ProPrepaid credits from BlastCredits that never expire, a separate email balance, and Hub Pro at $500 in purchases.18Security, ownership, and leavingThe organization owns everything. Leaving takes one confirmation and emails a complete export.19External content and FlowAutomated producers file content through signed ingest; a human reviews it and explicitly publishes.20Manage delivery problems and reconnectionSee why a send did not reach someone, and what, if anything, to do about it.
Ready to work in your Hub?
Sign in at directtomembers.com or right here. Inside your Hub, Help shows these same articles next to the screen each one describes.