Working documentation, in your vertical's terms
DirectToMembers documentation
The Hub is one platform. Its workflows and terminology adapt to the organization running it: on DirectToMembers, the audience that reaches everyone is called All Members and the people you reach are members. The pages below are the how, written in that vocabulary; the shared topics further down are identical for every vertical.
Deciding whether the Hub fits a organization? That case is made at directtomembers.com, not here.
DirectToMembers topics
01Get members connected when they join or renewConnect each member once at the moment they join, renew or register, and every notice after that lands.02Organize by chapter, committee and member classSend the committee note to the committee and the renewal notice to the members whose dues are due.03Let chapter and committee leaders send for themselvesA chapter leader reaches their own chapter, the membership office keeps the member-wide sends.04Send a meeting change, a deadline or a renewal noticeGet the change, the closing date or the notice in front of members while they can still act on it.05Answer members one to oneReplies land in one inbox, and the right person at the office can pick each one up.06Plan the membership year in advanceWrite the standing member briefing once and let it go out on schedule between board meetings.07Welcome each new member automaticallyGive every new member the same first weeks, timed from the day they join.08Run the arc around the annual meetingBuild the notice, the agenda, the day-of details and the follow-up around one date, once.09Send a governance notice, and what the Hub is notCarry the notice about a vote, a nomination window or a meeting, and keep the vote itself where it belongs.10Data in, data outCSV import, an inbound webhook, signed outbound events and a Zapier app. There is no association-management connector.11Understand your creditsPrepaid credits that never expire, bought at standard pricing, with nothing billing between sends.
Shared Hub topics
These work the same way on DirectToMembers as on every other vertical, so they live once, in the platform documentation.
12What the Hub isOne engine behind every Blasts vertical: consent-first connections, audiences people choose, sends, conversations and campaigns.13Blasts and email, side by sidePeople who prefer email still hear everything, from your organization's own address.14Campaigns: three ways to send over timeContent Series on the calendar, Journeys relative to each person, Event Campaigns around one date.15Every way people can connectEnrollment code, QR code, printed kit, connect links, invitations, CSV, and a webhook.16Security, ownership, and leavingThe organization owns everything. Leaving takes one confirmation and emails a complete export.17External content and FlowAutomated producers file content through signed ingest; a human reviews it and explicitly publishes.
Ready to work in your Hub?
Sign in at directtomembers.com or right here. Inside your Hub, Help shows these same articles next to the screen each one describes.