What this helps you do
A Journey is a sequence of messages timed from when each person joins, so everyone gets the same welcome no matter when they connect. Message one goes out immediately or on the day you choose for that person, and the rest follow on your schedule. Each person has their own clock.
When to use it
Use it for a new-member welcome, a first-30-days sequence for people who have never trained in a gym before, or an onboarding run for everyone starting a new program block.
How to do it
- Open Campaigns and choose New Journey.
- Pick the audience that enrolls people: anyone added to it begins the Journey from the first message.
- Write the steps in order and set when each sends: immediately after joining, or a number of days later, optionally at a specific time.
- If people are already in the audience, choose whether to start the Journey for all of them or only for people who join from now on.
- Activate the Journey. The page shows who is at which step, who completed it, and who left early.
Example
Your new-member Journey sends a welcome on day one that explains what lands in this channel and how to choose what they receive, a day-three note on how the schedule works, how to book and what to bring, and a day-seven check-in that invites questions. A member who joins in March and one who joins in July each get the full sequence from their own start.
Good to know
- If a member leaves the audience their remaining messages stop; rejoining does not automatically restart a finished sequence.
- Connect your sign-up form to the inbound webhook and new members can be invited without anyone touching the Hub. There is no connector to membership-management or class-booking software that does this for you.
- Journeys are part of Hub Pro, which unlocks at $500 in cumulative credit purchases for any organization. Until then the page shows your progress toward it, and Content Series is available now.