What this helps you do
Your class-booking software keeps the schedule, the spaces and the standby list; your membership system keeps the contracts, the billing and who is on a hold. The Hub holds only the members who connected, the classes and programs they follow, and what you sent. It does not know who is booked into the 5:15, so a cancellation is a message a person sends the moment the decision is made. Whatever the system, the doors are the same four: a CSV export you upload on Connections, the inbound webhook that invites one person at a time, signed outbound events that tell your systems who connected or replied, and the Zapier app when both ends are apps rather than code.
When to use it
Use CSV when the opted-in part of your member export is what you have. Use the inbound webhook when a signup or a trial form should invite someone the same day. Use outbound events when your own systems should know who connected or replied. A studio can run the whole thing on the code at the desk.
How to do it
- Export the opted-in members from your membership system and upload the CSV on Connections.
- Point your trial or signup form's confirmation step at the inbound webhook on Integrations so a new member is invited the day they join.
- Add your HTTPS endpoint under events out if your own systems should hear about connections, opt-outs and replies.
- Ask for the Zapier app if you would rather not write code.
- Send the cancellation, the instructor change or the open space from Send. The Hub is not reading your booking software.
Example
A studio uploads its opted-in member list and puts the code on the desk and the app screen. At 4:40 a.m. the 5:15 instructor calls in sick; the manager sends one Blast to the Classes audience and offers the space to the people who follow it. The booking software still owns the bookings.
Good to know
- There is no membership, class-booking or check-in connector. Mindbody, Zen Planner, Glofox and Wodify are named here only to say so.
- The Hub holds no booking, contract, attendance, billing or wearable data, and cannot cancel a class for you.
- A member who replies YES to an open space is telling you they want it; confirming it is still done in your booking software.