What this helps you do
A Journey is a sequence of messages timed from when each person joins, so everyone gets the same welcome no matter when they connect. Message one goes out immediately or on the day you choose for that person, and the rest follow on your schedule. Each person has their own clock.
When to use it
Use it for a move-in welcome, an owner orientation after a closing, or a short sequence that teaches the amenity rules, the parking and trash routine and the after-hours number.
How to do it
- Open Campaigns and choose New Journey.
- Pick the audience that enrolls people: anyone added to it begins the Journey from the first message.
- Write the steps in order and set when each sends: immediately after joining, or a number of days later, optionally at a specific time.
- If people are already in the audience, choose whether to start the Journey for all of them or only for people who join from now on.
- Activate the Journey. The page shows who is at which step, who completed it, and who left early.
Example
Your move-in Journey sends a welcome and the office hours on day one, how to put in a maintenance request and what to do after hours on day three, and amenity hours, parking and trash on day seven. A resident who moves in on the first of the month and one who closes mid-month each get the full sequence from their own start, and nobody in the office has to remember.
Good to know
- If a resident leaves the audience their remaining messages stop; a move-out ends the sequence with them.
- Point your move-in form at the inbound webhook and each new resident can be invited without anyone touching the Hub. There is no property-management or leasing-system connector that does this for you.
- A Journey teaches the routine; it does not deliver anything the lease or the bylaws require you to serve in a particular way.
- Journeys are part of Hub Pro, which unlocks at $500 in cumulative credit purchases for any organization. Until then the page shows your progress toward it, and Content Series is available now.