What this helps you do
Credits are how you pay for messages. They are prepaid, never expire, and there is no subscription. One typed message to one person is one credit, and a voice message is two.
When to use it
Check your credits before a broad send, and top up before a campaign push like a giving day or gala when you will send more than usual.
How to do it
- Look at the Home screen to see your balance and roughly how many All Supporters Blasts it covers.
- Before a send, read the credit estimate to see what it will cost.
- When you need more, tap Top up on Home to buy credits.
Example
Before your giving day you have 5,000 credits and 1,500 supporters. Home shows that covers about three All Supporters Blasts. You top up so you have room for the extra thank-you and impact messages the campaign will send.
Good to know
- Credits never expire and there is no monthly fee.
- You are only charged for delivered messages; failed sends cost nothing.
- Verified nonprofits get bonus credits. That is separate from Hub Pro: Journeys and Event Campaigns unlock at 500 dollars in total purchases, verified or not.
- Email credits are separate and cover supporters who chose to receive by email.