What this helps you do
A Journey delivers a short sequence to each person from the day they enter the one audience it runs on. The starter, Coach & Team Contact Welcome, runs on Coaches & Team Contacts: it tells each new coach what the league sends directly to their team's players and families, what stays the team's job, where the schedule and results live, and how to reach the league. Coaches change every season, and they are the people who used to pass the league's calls on.
When to use it
Set it up before the coaches' preseason meeting, then add each coach to Coaches & Team Contacts as they are confirmed.
How to do it
- Create Coaches & Team Contacts and set it to league assigns.
- Open Campaigns, create a Journey from the Coach & Team Contact Welcome starter, and pick Coaches & Team Contacts.
- Adjust the steps, then activate it.
- Add each confirmed coach or team contact to the audience. Adding the person is what starts it.
Example
The registrar adds twelve new coaches to Coaches & Team Contacts in the week before the preseason meeting. Each receives the welcome the day they are added, the team-or-league note two days later, where things live on day five and how to reach the league on day ten.
Good to know
- The Journey starts when a person enters the audience, never because a coach registered, was assigned a team, a roster was approved or a season started. The Hub can't see any of those.
- Someone added to Whole League for the first time is not necessarily new to the league: returning families imported again count as new people here. Run a welcome on an audience you assign, not on Whole League.
- Journeys are part of Hub Pro, which unlocks at $500 in cumulative qualifying Blast Credit purchases for any organization.