What this helps you do
You can invite the front desk, the general manager, program leads, instructors and personal trainers onto the team, and give each one the right level of access. Each person signs in as themselves, so you always know who sent what. Owner has everything, including billing and the Blasts account connection. Admin reaches every audience and manages the team and integrations. Leader, which is where instructors, trainers and program leads belong, is granted specific audiences: on the Team screen you tick, per audience, whether that Leader may send to it and whether they may read its replies. Viewer is read-only.
When to use it
Use roles when you want an instructor to handle their own class changes without touching the rest of the membership, when a personal trainer should reach only their own clients, when a program lead runs a challenge, or when an owner of several sites wants to read along without sending.
How to do it
- Open Team.
- Invite a person by email and pick a role; they sign in with an email code or through the Blasts app.
- For a Leader, open Edit grants and tick Send and Read replies on the audiences they should have, for example only the 6 AM Strength audience for that instructor. Everything you leave unticked is listed as what they cannot reach.
- Review Access requests: an instructor who connected as a member and asked for Hub access appears here. Nobody gets in unless you approve, and you pick the role first.
- In Settings, decide whether a Leader's Blasts need an administrator's approval before they go out.
- Add a passkey on Home so step-up confirmations use Face ID, Touch ID or your device PIN.
Example
The owner invites the general manager as an Admin, each instructor as a Leader granted only their own class audiences, the head trainer as a Leader for Personal Training, and the bookkeeper as a Viewer. Instructors handle their own cancellations at 5:15 in the morning; only the owner and the manager can send to All Members, and that send asks for a passkey.
Good to know
- A Leader only sees replies from the audiences they are granted, so a member's note to their yoga instructor never lands in another instructor's inbox.
- Sending to All Members, changing roles and removing users all require a fresh step-up confirmation.
- The audit trail on Home records who sent, approved, invited or changed what, useful when someone asks who announced the closure.
- Grants are per audience, not per person: to give an instructor a new class, grant that class's audience.