What this helps you do
Conversations are your one-to-one messages with an individual, both replies you receive and messages you start. Replies arrive on two rails, Blasts and email, and land in the same inbox. Your team sees who is replying to whom right now, can assign a thread to a colleague, and keeps private staff notes on each person. Everything with one person stays together in a single thread you can find again by searching their name, email or a word from the message.
When to use it
Use it for personal follow-up: answering a question, confirming an RSVP, welcoming a newcomer, handling a complaint, or continuing a thread someone started with you.
How to do it
- Open Conversations.
- Read replies as they arrive, or click New conversation to message anyone connected.
- Reply in the thread; the Hub answers on the rail the person uses, Blasts or email.
- Assign a thread to a teammate when someone else should take it.
- Open the person's page for their history, RSVPs, household, and staff notes that are never shown to the person.
- Search by name, email, or message text to find any thread.
Example
After a Blast about volunteer shifts, a member replies asking whether Saturday still needs help. It appears in Conversations. The volunteer coordinator sees a colleague is already typing, waits, and adds a staff note afterwards. The whole exchange stays in one thread.
Good to know
- Replies can be turned off per Blast; a reply to such a Blast is marked so you know the context.
- A confidential prayer lane appears when your Hub has a prayer audience: those requests are visible only to the people assigned to it.
- STOP and START are handled automatically on both rails, and the person's page shows their opt-out state.
- Leaders only see replies from the audiences they are granted.
- Receiving is free for your people; a reply they send uses their own Blasts credits, never yours.