What this helps you do
You can invite staff and volunteers onto the team and give each one the right level of access, so they help without over-reaching. Each person signs in as themselves, so you always know who sent what. Dangerous actions, such as sending to everyone, changing roles, or leaving the Hub, ask for a fresh step-up confirmation with a passkey or an approval on the person's phone.
- Owner: everything, including billing, the Blasts account connection, and leaving the Hub.
- Admin: every audience, team management and integrations; no billing or account connection.
- Leader: sends to, and reads replies from, only the audiences you grant.
- Viewer: read-only reports and history.
When to use it
Use roles when more than one person sends: a manager who should fill their own slow night, an events coordinator who owns the tasting and private-dining calendar, a bookkeeper who should see credit history but never send.
How to do it
- Open Team.
- Invite a person by email and pick a role; they sign in with an email code or through the Blasts app.
- For a Leader, choose which audiences they can send to and which replies they can read.
- Review Access requests: people connected as members who asked for Hub access after signing in through Blasts. Nobody gets in unless you approve, and you pick the role first.
- In Settings, decide whether a leader's Blasts need an administrator's approval before they go out.
- Add a passkey on Home so step-up confirmations use Face ID, Touch ID or your device PIN.
Example
The owner invites the general manager as an Admin, the events coordinator as a Leader granted the events and private-dining audiences, each location manager as a Leader for that location's regulars, and the bookkeeper as a Viewer. Managers fill their own slow nights; only the owner and the GM can send to All Guests, and that send asks for a passkey.
Good to know
- A Leader only sees replies from the audiences they are granted, so a catering deposit question reaches the events coordinator, not the bar manager.
- Sending to All Guests, changing roles and removing users all require a fresh step-up confirmation.
- Grants are per audience and cover sending and reading replies separately, so a host can read and answer a reservation thread without being able to send to the room.
- The audit trail on Home records who sent, approved, invited or changed what.