What this helps you do
Sending a Blast delivers your message to the phones and computers of everyone in the audience you pick who is on Blasts, and by email to the residents on your list who are not on Blasts yet. You can send now, schedule for later, or repeat weekly. The composer supports formatting, links and images (a map of the closed lot, a photo of the affected entrance), up to three attached files (the project schedule, the amenity rules), a YES / NO reply the Hub counts, and Send a test to me so you see exactly what residents will receive.
When to use it
Use it for the messages a resident is glad to get because they concern where they live: planned utility or property work, an entry or inspection window, an access or parking change, an amenity update, paving or landscaping on one street, a trash or bulk-pickup change, a community event, weather and preparedness information, an owner or association summary, and the ordinary weekly update. Routine, scheduled, informational and community messages belong here as much as the urgent one; what they share is a place and the people who live in it.
How to do it
- Open Send, or start from one of the starter templates your Hub seeds for planned work, an entry notice, an access or parking change, an amenity update, street or phase work, a collection change, an office notice, an event, weather information, an owner update and the weekly update.
- Pick the audience the message concerns: the building, the floor, the phase or the street it is about, or the interest it belongs to. Pick All Residents only when it genuinely concerns everyone.
- Type the message and add a photo or a map if it helps. Attach the schedule or the rules (up to three files, 5 MB each).
- When you need a real answer, such as a time for a technician to enter, ask for a YES / NO reply and the Hub counts the answers.
- Read the Delivery panel: one Blasts credit per resident on Blasts, one email credit per resident still on email.
- Click Send a test to me, then choose Send now, Schedule for later, or Repeat weekly for a standing update.
- If you are sending to All Residents, confirm with your passkey or on your phone when asked.
Example
The irrigation contractor confirms that the main line on the east side will be off Thursday morning. The manager picks East Neighborhood, writes what will be off, from when to when, and that the office will post here when it is back, attaches the contractor's map, and clicks Send now. The residents of the west side never see it. The sign at the entrance still goes up, because some residents are not connected and some never will be.
Good to know
- A person sends every message. The Hub does not know that the water went off, that a work order closed, that a package arrived or that the gate is fixed. Your property system, your contractor or your maintenance lead tells you; you tell your residents.
- This is one more channel, not a replacement for the notice on the door or in the mail. An entry notice, a habitability notice and an association meeting notice go out exactly the way the lease, the bylaws or the law require; this is what makes residents actually see them.
- It is not an emergency alert system: no siren, no guaranteed delivery and no promise that a message arrives within a set time. Weather and preparedness information is welcome here as one more channel; a life-safety procedure stays exactly where it is, and the message should say where official instructions come from.
- Delivered and read counts come from confirmed actions in the Blasts app, not open pixels. Read status helps the office see who has and hasn't opened the message; it is not an acknowledgement and it is not service of notice. When you need an answer, ask for a YES / NO reply.
- An immediate send is held for about a minute so you can cancel it from Sent & Scheduled; nothing is charged for a cancelled Blast.
- The composer sends typed messages, attachments, YES / NO replies, scheduling and repeat-weekly. It does not send payment links, badges, countdowns or voice messages.
- Recurring Blasts, such as a weekly community update, are managed under Sent & Scheduled: pause, resume or delete them there.
- If a manager's Blasts require approval (Settings; off for a new community), their send waits under Sent & Scheduled until an administrator approves it.